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This agreement is between mbaysek.org (Provider), an independent systems engineering and IT support provider, and Client.
This agreement covers general information technology (IT) engineering, development and support.
Whereas Client seeks IT support in relation to it's computer data system as well as other third party services which integrate with its computer data system.
Whereas, mbaysek.org (Provider,) an independent systems engineer and IT support provider has over 20 years of professional IT management and systems engineering experience. Extensive qualifications and work history will be provided as an addendum for full record of such facts.
I, Mike Baysek, agree to:
Baysek 10 SLA: Provides for a guarantee of availability for best effort service delivery for up to ten hours per month of service delivery. After ten hours per month are delivered, delivery of services may, but will not necessarily be impacted by other commitments unless another SLA is selected. All services are provided as is, on a best effort basis. No specific warranty is implied. All work is to be completed to the best of Provider's ability and to client's satisfaction at the time of delivery. All primary contact between parties will be done by filing tickets at help.mbaysek.org, communicating and coordinating by email, with secondary contacts such as meetings and phone calls being scheduled at least 24 hours in advance, depending on availability. This SLA does not include on-demand telephone support, so therefore, telephone support, as other calls, must be scheduled at least 24 hours in advance. Agreement will commence with a refundable deposit of $500.00 which may be used to pay any final bill under the terms of this agreement. Monthly service fee of $250.00 keeps the SLA active, and allows for up to $250.00 per month of services rendered before additional billable hours are billed.
Non-disclosure. Parties agree not to disseminate, to any third party, any specific trade secrets or proprietary information such as personally identifiable information, passwords, client or lead lists,
names of providers, technologies, third party services used, or custom business logic.
Indemnity. Client holds Provider harmless for any damages as a result of this agreement. Provider holds Client harmless in the case of any damages resulting from early termination, except under the
terms of this agreement.
Invoicing and Billing. All time tracking will be done by use of third party time tracking website Toggl Track. All invoicing reports will be generated from that timesheet data, with the billing being rounded up to the nearest fifteen minute intervals, with only one rounding being authorized for each day of billing. Invoices will be sent out monthly and are due within 30 days of invoicing. Payments made more than 30 days after the invoice is sent will result in an administrative penalty of $75.00.
Payment. Client and/or its agents shall make payments on this agreement by way of: Cryptocurrency (Bitcoin, Ethereum only,) Cashapp, Paypal, Inter-institution bank transfer, check. Client must select their preferred method and contact Provider for payment method details. Please send all payments with the memo "Baysek 10 SLA" where possible.
Termination. Either party shall provide 30 days notice to cancel this agreement. Should Client cancel with proper notice, they shall be returned the remainder of their deposit, after the final bill has been deducted.
Sunset. This agreement may be up for revision and renewal in one year from this date.
On this date, I authorize the start of this agreement. Agreement commences when payment of client deposit is received.
Signed,
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Mike Baysek
Independent Systems Engineer
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Client
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